Rental Terms and Policies
Safety First : The safety of our customers is our primary concern. Orbit Moonwalks reserves the right to cancel any event due to poor/extreme weather conditions. If we find the need to cancel, there will be no penalty to our customer. We will gladly reschedule your event, or provide a full refund. Orbit Moonwalks and representatives also reserve the right to cancel an event if we deem the location of setup to be an imminent danger to patron’s safety. Keep in mind that there may be a delivery cost if show up and deem the conditions do not meet the conditions below.
If you have any questions regarding your setup area, please contact us at 832-998-0545.
Deposits: We will require full payment at the time of booking. See cancellation policy for refunds.
Cancellation Policy: You are welcome to cancel at least 7 days prior to your event for a 50% refund of any payments made. If cancelling within 72 hours prior to the event, you will receive a “rain check” which is good for 12 months. If you cancel within 24 hours of the event, you will forfeit any payments made. Please be sure to read our Inclement Weather Policy.
Inclement Weather Policy: We at Orbit Moonwalks want you to enjoy your event to the fullest. If on the day of your event there is inclement weather and the need arises to postpone, we will provide you with a rain check which can be used up to 1 year from your scheduled event. If there is any question that there could be bad weather, be it rain, thunderstorms, or high winds (20mph+), we urge you to entertain the option of postponing or moving your event indoors (there are many indoor venues that you can try…schools, church’s, community centers, etc.). Please note, if bad weather is possible and you choose to have us deliver, and we cannot set up due to weather conditions (we will not set up in rain or other inclement weather due to safety concerns), the payment will not be refunded.
Electricity: All Inflatables must be plugged into an electrical outlet for the duration of use. Continuous power is required to keep the Bounce Houses inflated. If you require multiple blowers, we will need separate outlets on separate breakers. This is due to the amount of power the blowers require. If you feel this may be a problem, we have several Generators available that are very inexpensive to rent. Please make sure to contact us if you feel this may be an issue when renting multiple inflatables or inflatables with multiple blowers.
Site Access: There must be a clear access route from our vehicle to your site. Stairs, Steep Bank or Obstructed pathway can cause delays or possible prevent equipment setup. The best case would be access for our trailer and/or truck to access the set up site. Remember, most of our Inflatables weigh 300 plus lbs and are very large. Remember, if we show up and we can’t set up for these reasons, you will not be refunded or issued a rain check.
Site Conditions: The space requirements, including height, are listed online for each rental. It is the customer’s responsibility to ensure the Site is adequate. The site needs to be flat. Pet droppings, debris and any objects that may interfere with the use of, or cause damage to the rental equipment must be removed. Please rake recently cut grass. Our crew will not clean or prepare the site.
Ground Surface: Grass or Concrete are the best surfaces. Dirty soil is not acceptable and will be assessed a cleaning fee of $100. Stakes are used to secure the Inflatables on grass and sand bags are used on Concrete. It is the customer responsibility to have local utility companies mark any underground utilities. The property owner must notify Orbit Moonwalks and Party Rentals of any buried electrical, water, irrigation, or any other lines where we will be staking the inflatable.
Adult Supervision: The renter of the unit must be present at initial set up for training and to sign the rental agreement and liability waiver. They must also be present during pick-up and sign the pick-up form. We also ask that an adult be present at all times during the use of all Inflatables, Concessions or other products.
NO Silly String: Silly String is prohibited to be used in or around any of our Inflatables. Silly String has a chemical that is corrosive to our Vinyl Inflatables. Any indication of Silly String will result in a $400 cleaning fee.
Food and drinks are NOT allowed in the Inflatables under any circumstances: This causes major problems in keeping them clean and safe from bugs and animals. We will charge you a $100 cleaning fee if notice any food in the Inflatables.
NO pets or animals in the inflatable!